Share this Job

Current Employee? Click here to apply.

Claims Investigator

Date Posted: 
Requisition ID:  89742

IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future. If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

Salary and Working Location:
This role hires at a rate of $17.32/hour.

Please note, the ideal candidate will work 100% from home using a personal computer and internet source.  Hired candidates may need to come to the Government Center South office to receive critical work credentials from our Information Technology team. Training will be conducted remotely via Microsoft Office Teams interface.

About the Job:

This position serves as an integral part of fulfilling the Department of Workforce Development’s (DWD) duty to administer the State’s Unemployment Insurance (UI) program. By issuing decisions accurately and timely, this position ensures DWD will continue to receive federal grant funds to operate the State’s UI program and that the State’s UI program is in conformance and compliance with federal laws. Decisions issued by claims investigators have a direct financial impact on the UI Trust Fund Account.
This position is responsible for investigating the circumstances leading to an individual’s unemployment claim, applying laws and policies to resolve a wide variety of complicated issues on a claim, reviewing an employer’s account with regard to an individual’s claim, issuing timely and accurate determinations of eligibility, defending determinations of eligibility at appellate hearings, and troubleshooting claim issues.

A Day in the Life:

The essential function of this role are as follows:

  • Determine what issues exist on an unemployment insurance claim;
  • Conduct an in-depth interview of an individual and employer to determine why an individual is unemployed and all sources of income;
  • Write a detailed decision for each issue on the unemployment insurance claim determining if the individual is eligible for unemployment insurance;
  • Review unemployment benefit charging information for accuracy; defend determinations during appeal hearings; determine what exhibits to offer during hearings;
  • Troubleshoot issues on individual claims; consult federal and state laws, rules, policies, and procedures for guidance;
  • Utilize DWD’s customized information technology system to perform assigned duties; recognize and escalates system errors;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What We're Looking for:

The ideal candidate in this role should minimally have a high school diploma or HSE (High School Equivalency) and/or three (3) years of comparable experience.
You must be able to provide your own computer.
You must have a broadband Internet connection at your home.  Your broadband must, at a minimum, support consistent and reliable 10 MB/sec download speeds and 5MB/sec upload speeds as well as QoS protocols.  You must be able to connect directly (via Ethernet) to your home Internet router. No WiFi connections are permitted for State of Indiana work.

What You'll Need for Success:
We are looking for talented individuals who can think logically, ask difficult questions to reconcile claim differences and make credibility determinations. A successful candidate is a self- starter who is able to meet deadlines and isn’t afraid of a challenge.
The ideal Candidate will possess the following:
•    Ability to learn and apply information taught in training about unemployment compensation laws.
•    Ability to interpret and apply technical manuals, memos and written guidelines regarding the unemployment compensation laws of fifty states.
•    Ability to learn claims procedures.
•    Demonstration of professionalism and tact in dealing with agency staff, claimants and employers.
•    Ability to communicate effectively state and federal statutes and administrative regulations, as well as policies and procedures to peers and subordinates.
•    Strong computer use skills and the ability to quickly master new technology and incorporate it into the work routine.
•    Quick and efficient decision-making skills and excellent organizational and prioritization skills.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.

What You'll Get in Return:

This is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis