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Customer Service Supervisor

Date Posted:  Nov 23, 2022
Requisition ID:  415693

Bloomington, IN, US, 47460


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.



About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to Join our team that has been named as an IndyStar 2019, 2020, 2021, and 2022 top place to work, and where we learn, have fun, and are committed to providing Best in Class Customer Service.



The salary for this position traditionally starts at $53,222.00 but may be commensurate with education or work experience.


About The Job:

The Tax Analyst S5 works within the Department of Revenue (DOR) and supervises a staff of tax analysts to ensure the highest level of customer service to our individual and business taxpayers.  The supervisor is responsible for the successful implementation of sectional goals and objectives, for the development of employees, and effective and efficient operational flows in the area.  Will also work to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations and tax administration.

A Day in the Life:

The essential functions of this role are as follows:

  • Create and submit statistical reports
  • Develop, revise, and deliver training material to employees on departmental administrative rules and procedures
  • Provide technical guidance to tax analysts in the resolution of complex and/or unusual problems or questions
  • Assist the Division Manager with the development and monitoring of short- and long-term goals and objectives
  • Represent the Department of Revenue with other departments, institutions, special interest groups, and the general public
  • Evaluate proposed legislation to determine its potential impact on the Division's goals and objectives
  • Make budget recommendations regarding overtime and equipment procurements
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures. 

What You'll Need For Success:

You must meet the following requirements to be considered for employment:

  • Three (3) years of experience in supervision required (or 2 years experience as a Department of Revenue Working Lead may substitute for supervisory experience)
  • Extensive knowledge of State and Federal personnel and tax laws, regulations, policies, and guidelines
  • Extensive knowledge of the procedures for properly preparing the various tax returns and forms
  • Extensive knowledge of State and Federal laws and legal procedures about estates and trusts
  • Ability to communicate effectively both orally and in writing
  • Ability to apply and understand ethics and confidentiality laws
  • Ability to conduct research, interpret and apply tax laws to resolve complex tax issues using various legal resources
  • Ability to delegate work set clear direction, and manage workflow
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets
  • The ability to maintain confidentiality is essential to this position


Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers a premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Bloomington Indiana