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TAA Engagement Case Manager

Date Posted:  May 5, 2022
Requisition ID:  304405

Auburn, IN, US, 46706


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.



This role is typically filled with a starting salary of $30,082.

About the Job:

As the Community Employment Specialist, you will be responsible for building client relationships within a WorkOne region by providing assessments and career guidance to clients with barriers to employment and a variety of special services.

A Day in the Life:

The essential functions of this role are as follows:

  • Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
  • Assist clients with job searching and resume building activities.
  • Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices. 
  • Recommend and administer assessment instruments and interpret aptitude results.
  • Explain services available from other public assistance agencies within the community and make referrals.
  • Explain services to applicants and advise on employment opportunities. 
  • Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
  • Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
  • Assist with job/hiring fairs or events for talent recruitment.
  • Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
  • Present education materials to groups and/or individuals.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

What You'll Need for Success:

This person must have the following requirements to be considered for employment:

  • Must have a High School Diploma or a High School Equivalent (HSE).
  • Must have one (1) year customer service experience.
  • Ability to understand the different funding sources available to customers.
  • Working knowledge of client tracking methods. 
  • Advanced research skills and the ability to utilize internet-based resources.
  • Ability to communication professionally and interact with different stakeholders.
  • Ability to manage relationships, motivate, and assist customers at various levels.
  • Ability to utilize State’s current client services program system.
  • Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
  • Ability to prioritize work and be detailed orientated.
  • Ability to adapt to policy changes.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Fort Wayne