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Security Officer - Pokagon State Park

Date Posted:  Jan 19, 2023
Requisition ID:  415609
Location: 

Angola, IN, US, 46703

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

 

Benefits of Employment with the State of Indiana:

 

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

     

About Pokagon State Park:

 

Pokagon State Park is named to acknowledge the rich Native American heritage of the state and region. Leopold and Simon Pokagon, father and son, were notable leaders of the Potawatomi.  Pokagon means “something used to shield,” a fitting attribute of two leaders who championed for Native-American rights.  The park is framed by Lake James and Snow Lake which offer opportunities for boating, swimming, fishing, and scenic sunsets.  Pokagon is also a favorite winter destination for cross-country skiing, sledding, twin-track tobogganing, and ice fishing and a twin-track toboggan run.

 

Role Overview:

 

The Security Officer ensures the security of park visitors and staff, responds to emergencies, and ensures responsible use of property.  You will use customer service skills to respond to guest questions, de-escalate situations, and remediate concerns. The work schedule may include evenings, weekends, and holidays when no manager is present, requiring you to make decisions using sound judgement and problem-solving skills.

 

A Day in the Life:

 

​The essential functions of this role are as follows: 

  • Provide excellent customer service to the guests to ensure the safety of all visitors.  
  • Educate customers on all property regulations and use customer service techniques to gain voluntary compliance.  
  • Responsible for employee safety and security during shift change and during transport and / or deposit of revenue. 
  • Patrol and inspect the property to ensure the security and safety of buildings, grounds, patrons, and employees.  
  • Conduct routine safety inspections of grounds and facilities, which may include playgrounds, buildings, or equipment such as fire extinguishers, smoke detectors, etc.  
  • Respond to emergency situations on the property such as missing persons, accidents, first-aid  
  • emergencies, domestic disputes, and alcohol-related problems. 
  • Respond to non-emergency property disruptions such as electrical outages, campsite mix-ups, and change runs for the attendants. 
  • Resolve property complaints and obtain voluntary compliance from guests for minor rule violations and disputes. 
  • Complete any required documentation including accident reports, incidents reports, individual statements, and daily patrol reports. 
  • Perform routine labor and grounds maintenance duties such as mowing, weed eating, picking up brass, removing trash, etc. 
  • Act as a backup for sales of campsites, resale items, sales of annual and daily entrance permits. 
  • Assist law enforcement and emergency personnel when called upon to do so. 

 

Additional essential functions for Range Facilities:

  • Conduct safety briefings to each individual visitor of the shooting range regarding handling of firearms, handling of ammunition/firearm malfunctions safely, and supervising safety aspects of shooting activities. 
  • Responsible for the completion of sales for range fees. 

 

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

 

You must meet the following requirements to be considered for employment: 

  • Must have a High School Diploma or High School Equivalent (HSE). 
  • Be willing to travel with reasonable accommodation. 
  • Must be CPR certified or be able to pass a CPR and First Aid Course and maintain certification. 
  • Must have a certification to carry OC pepper spray or be able to obtain and maintain certification. 
  • Working knowledge of Indiana Department of Natural Resources / Indiana State Parks property rules, regulations, policies, and operations.   
  • Ability to make critical decisions under stress and potentially administer first aid. 
  • Mastery customer service techniques as well as the ability to exceed customer expectations.  
  • Understand the intent of policy and recognize the importance of interpreting DNR policies with a customer service focus.   
  • Ability to operate park radios and/or cell phones according to policy. 
  • Working knowledge of how to protect natural and cultural resources from misuse or damage. 
  • Working knowledge of the property’s safety programs. 
  • Basic knowledge of the unique natural and cultural resources located on the property.   
  • Ability to communicate with guests in a positive, professional, and helpful manner. 
  • Ability to perform a variety of routine tasks involving the care and maintenance of property buildings, grounds, utilities, vehicles, and equipment. 
  • Must be able to operate snowplow equipment, tractors with implements and other similar construction equipment. 
  • Ability to use computer, point of sale system, and programs such as Word, Excel, and email.  
  • Ability to manage multiple tasks at once and maintain effectiveness with little or no direct supervision.  
  • Ability to work irregular work schedules including weekends, evenings, and holidays. 
  • Ability to work outdoors in a variety of weather conditions.    

 

 

You must meet the following requirements for employment at Range Facilities:  

  • Ability to pass an NRA Range Safety Officer Course and maintain certification.  
  • A working knowledge of firearms and associated components. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

 

 

Salary:

 

This position traditionally starts at an annual salary of $34,216 ($17.54 per hour).  Salary for this position may be commensurate with education and job experience.

 

Equal Employment Opportunity:

 

The State of Indiana is an Equal Opportunity Employer.

Current Employee? Click here to apply.


Nearest Major Market: Angola