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Family Case Manager Supervisor

Date Posted:  Apr 28, 2021
Requisition ID:  207963

Anderson, IN, US, 46016

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Department of Child Services:

Our Family Case Manager Supervisor is a person who is a strong listener and has excellent critical thinking skills. They can support their team members in their growth and development while also challenging them in positive ways. They embrace change and seek to convey the big picture to their teams. Our Family Case Manager Supervisors can build trusting relationships and build strong, cohesive teams which focus on the mission of DCS, every day. Ultimately, these individuals lead by example, model inclusion in every aspect of our work, and serve their teams, children, and families by focusing on the greater good. 


Will you join us in supporting our Mission, Vision, and Values?

Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

Vision: Children will live in safe, healthy and supportive families and communities.

Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

  • Respect for all
  • Racial justice
  • Diversity and inclusion
  • A culture of safety
  • A commitment to continuous improvement



The minimum starting salary for this position is $46,124. Salary for internal candidates is determined by the promotion/demotion policy. 

About the Job:

The FCM Supervisor works in a County Office of the Department of Child Services (DCS) and is responsible for the direction and supervision of a unit that provides protective services to children and families. The unit provides social services to maintain children in their families in a safe and positive manner, or to remove children from their family to place them in protective environments working through the court system. This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.

A Day in the Life:

The essential functions of this role are as follows:

  • Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful and adhere to the vision, mission and core values of the Department
  • Prioritizes work within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received and staff is not available to respond to all calls
  • Assigns work to unit staff. Sets standards for work based on federal, state and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2’s
  • Reassigns work to maintain equitable work distribution and to cover vacant caseloads
  • Ensures effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports, and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise
  • Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.  Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
  • Provides clinical supervision to Family Case Managers
  • Establishes and/or communicates and interprets policy and objectives to staff
  • Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff
  • Identifies management and organizational problems and provides training and development opportunities to resolve the problems
  • Reviews and measures staff and unit performance
  • Identifies employee training needs and prepares employee training plans
  • Conducts performance appraisals and maintains a fact file for all assigned employees
  • Interviews applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director
  • Review and/or authorize leave requests for Family Case Managers and other staff under their supervision
  • Review, monitor, and approve timesheets and/or authorize overtime
  • Identifies behaviors and/or performance contrary to the vision, mission and core values of the Department.  Recommends, assists and documents the need for corrective disciplinary action
  • Assists the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term
  • Ensures that Family Case Managers and other staff are following the Practice Model, and other policies, regulations and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • Advanced knowledge of principles and practices of social work, casework, sociology, and group and individual counseling, including new methods and theories of treatment;
  • Thorough knowledge of state and or federal laws, regulations, guidelines , policies and standards affecting child protection services, foster care, family preservation and adoption;
  • Thorough knowledge of the operation of the local court system and law enforcement agencies;
  • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff;
  • Working knowledge of the state budget process;
  • Ability to exercise sound judgment while managing crises situations including those involving confronting, aggressive adults being investigated for child abuse or neglect;
  • Ability to prioritize and manage workflow;
  • Ability to supervise the work of professional and clerical staff;
  • Ability to prepare clear, accurate reports;
  • Ability to use tact and empathy in working with people of diverse backgrounds;
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services;
  • Ability to communicate articulately for court testimony;
  • Ability to use computerized caseload data in planning and coordination of work;
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner;
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.   
  • The Indiana Department of Child Services is a drug free work place.  Candidates are subject to pre-employment and random drug/alcohol testing.

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Anderson