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Hotline Clerical Assistant

Date Posted:  Nov 18, 2022
Requisition ID:  408743

100% Remote, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


Agency Statement:

About the Department of Child Services:

Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

Vision: Children will live in safe, healthy and supportive families and communities.

Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

  • Respect for all
  • Racial justice
  • Diversity and inclusion
  • A culture of safety
  • A commitment to continuous improvement


Salary Statement:

This position traditionally starts at an annual salary of $31,668. Salary for this position may be commensurate with education and job experience.

About the Job:

As the Child Services Assistant, you will be responsible for performing standard clerical/administrative support duties in a Local Office within the Indiana Department of Child Services (DCS).  

A Day in the Life:

The essential elements of the role are as follows: 

  • Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy. 
  • Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations. 
  • Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area. 
  • Receive and prepare replies to routine correspondence. 
  • Operate office machines related to specific area of work.  


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

  • Working knowledge of administrative work specific procedures. 
  • Working knowledge of DCS procedures involved in the gathering and compiling statistical data or information and the preparation of standardized reports 
  • Ability to be tactful in dealing with persons over the telephone and in person. 
  • Ability to make clerical decisions regarding appropriate procedures within specific program area. 
  • Working knowledge of computer software systems and data entry procedures. 
  • Ability to make simple arithmetic computations. 
  • Ability to maintain confidential records. 
  • Working knowledge of legal policies and procedures pertaining to the field of DCS child welfare. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis