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DCS Regional Manager - Region 3

Date Posted: 
Requisition ID:  111701

South Bend, IN, US, 46601

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


Hire Salary:

Salary for the identified candidate will be commensurate with education and experience.



This position will oversee DCS Region 3, which consists of St. Joseph, Marshall, Elkhart and Kosciusko counties. 


About the Department of Child Services:

DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 

Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement

About the Job:

This indiviThe Regional Manager (RM) is responsible for providing leadership to staff and managing operations within the assigned region. You are responsible for regional child welfare practice decisions and the execution of strategic plans consistent with the agency vision and mission.  This Regional Manager is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.  Primary responsibility is to facilitate statewide initiatives, which cross organization lines so that program development, implementation and service delivery are comprehensive, coordinated, and are not duplicative at the regional levels.  You will report directly to an Assistant Deputy Director of Field Operations.dual is involved with a variety of executive duties within a state agency or facility involving a high degree of discretion in interpretation, application and execution of all agency or department policies and programs.

A Day in the Life:

The essential functions of this role are as follows:

  • Serve as the regional authority to local offices operated by the division of Field Operations in areas of staffing, program development and implementation, resource allocation and policy development and implementation
  • Establishes and/or communicates and interprets policy and objectives to Local Office Directors that is inclusive, respectful and adheres to the vision, mission and core values of the Department
  • Ensure a strong leadership presence throughout the assigned region and effectively and proactively implement solutions  to address local office and regional needs
  • Facilitate statewide initiatives, which cross organization lines so that program development, implementation and service delivery are comprehensive, coordinated, and are not duplicative
  • Monitor program service delivery to determine cost efficiency, effectiveness, and determine compliance and accountability of local offices with agency wide, statewide and division wide, and initiatives and goals
  • Manage regional funding while exercising fiscal responsibility in the planning of services and programs.  Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.
  • Assess effectiveness of program administration in local offices and, where necessary, identifies management, organizational, and staffing problems and works with the local office director to resolve issues and improve  effectiveness and efficiency
  • Ensure compliance with human resource regulations and offer general guidance
  • In collaboration with local office directors assigned within the region, develops both short and long term regional strategies to foster compliance and cost efficient service delivery by empowering and holding local office directors accountable for success of the strategies
  • Evaluates accomplishments toward established goals and makes adjustment in goals, methods or procedures as need arises
  • Represents the Department at public meetings and task forces, which are focused on more than one county and to present information of importance to more than just one community
  • Facilitates development of and oversee quality control reviews or program and management evaluations for the region
  • Mediate internal/external customer conflict, disagreements and complaints not resolved by the local office director
  • Serve as the appointing authority for regional child welfare practice decisions and performance management of staff
  • Provides necessary support for staff development
  • Provide policy clarification and administration to the local offices to meet the Departmental vision, mission, goals and core values

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What We're Looking for:
  • Bachelor’s degree in Child Development, Education, Healthcare, Psychology, Guidance and Counseling, Social Work, Sociology, or related area. Master’s degree preferred.  
  • In addition, the ideal candidate will have at least six (6) years of child welfare or related experience including management/executive level experience.
What You Need for Success:
  • Extensive knowledge of public relations and communication theory and practice;
  • Extensive knowledge of the programs, organizations, functions, mission, core values and  operational goals of the Department of Child Services (DCS);
  • Extensive knowledge of federal, state, and local government operations;
  • Extensive knowledge of Indiana State laws, policies, and procedures that apply to DCS services and programs; 
  • Excellent verbal and written communication skills;
  • Broad knowledge of human service delivery systems;
  • Broad knowledge of change management and conflict resolution;
  • General knowledge of the operation of state and local community and advocacy groups;
  • Extensive knowledge of employee relations, engagement techniques and solutions; 
  • Ability to establish and maintain cooperative working relationships with a wide range of internal and external stakeholders and representatives;
  • Ability to address the public, special interest groups, and organizations in open forum;
  • Ability to solve complex problems;
  • Ability to effectively prioritize and manage multiple high profile cases or emergency projects/situations;
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.    
  • Candidate/Incumbent is subject to pre-employment and random drug/alcohol testing.
Supervisory Responsibilities/Direct Reports:
This role provides direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: South Bend