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Property Security Officer - Pigeon River FWA

Date Posted:  Aug 13, 2019
Requisition ID:  13255
Location: 

Mongo, IN, US, 46771

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

Hire Salary: Salary for this position is $24,362 per year. 

About the job:

This position is responsible for overseeing shooting range operations or park operations in the absence of a manager. The position provides excellent customer service and a clean and safe environment for our guests. The position also ensures that the expectations of responsible use of natural and cultural resources that are outlined in policy, procedures, and rules are followed. This position may work nights, weekends, and holidays and often works when no manager is present requiring them to make decisions using sound judgement and problem solving skills.

A day in the life:

The essential functions of this role are as follows:

  • Provide excellent customer service to the guests of Indiana State Parks and Fish & Wildlife Shooting Ranges by monitoring the grounds and ensuring expectation of use are being following to ensure the safety of all visitors. 
  • Routinely make and implement decisions about policy, procedure, safety, security and customer service without direct supervision.
  • Often make critical decisions that may affect customer and employee safety and security in a quick and decisive manner, under high stress. 
  • Conduct safety briefings to each individual visitor of the shooting range regarding handling of firearms, handling of ammunition/firearm malfunctions safely, and supervising safety aspects of shooting activities.
  • Often responsible for employee safety and security during shift change and during transport and / or deposit of revenue.
  • Provide guests with information about the property and its resources, local attractions and amenities, and other Department of Natural Resources properties.  
  • Respond to emergency situations on the property such as missing persons, accidents, first-aid 
  • emergencies, domestic disputes, and alcohol-related problems.
  • Respond to non-emergency property disruptions such as electrical outages, campsite mix-ups, and change runs for the attendants.
  • Resolve property complaints and obtain voluntary compliance from guests for minor rule violations and disputes.
  • Performs rountine labor and grounds maintenance duties such as mowing, weed eating, picking up brass, removing trash, etc.
  • Operate and trouble shoot point of sale system for sales of campsites, resale items, sales of annual and daily entrance permits, range fees, etc.
  • Assist law enforcement and emergency personnel when called upon to do so.
  • Complete any required documentation in a neat, comprehendible, comprehensive, and legible manner including accident reports, incidents reports, individual statements and daily patrol reports.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:
  • Property Security Officers employ customer service techniques to create a safe, secure, and welcoming environment for guests of the Department of Natural Resources.  To do so, the following skills and abilities are required for success.  
  • Possession of a valid Indiana Driver’s License.
  • Those working at a shooting range must be able to pass a NRA Range Safety Officer Course and maintain certification. A working knowledge of firearms and associated components is also required.
  • •Ability to make critical decisions under stress and administer first aid. Must be able to pass a CPR and First Aid Course.
  • Ability to apply customer service techniques and exceed customer expectations. Previous customer service experience is required.  
  • Understand the intent of policy and recognize the importance of interpreting DNR policies with a customer service focus.  
  • Basic knowledge of the unique natural and cultural resources located on the property. 
  • Basic knowledge of how to protect natural and cultural resources from misuse or damage.
  • General knowledge of the property’s safety programs.
  • Ability to manage multiple tasks at once and maintain effectiveness with little or no direct supervision. 
  • Ability to work outdoors in a variety of weather conditions.   
  • Ability to work irregular work schedules including weekends, evenings, and holidays.
  • Ability to perform a variety of routine tasks involving the care and maintenance of property buildings, grounds, utilities, vehicles, and equipment.Must be able to operate snow plow equipment, tractors with implements and other similar construction equipment
  • Ability to obtain certification to carry OC pepper spray.
  • Ability to use computer, point of sale system, and programs such as Word, Excel, and email. 
  • Possession of High School Diploma or equivalent.
     
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.

 

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

 

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.


Nearest Major Market: Fort Wayne