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UI Claims Investigator

Date Posted:  Dec 2, 2021
Requisition ID:  237903

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):   

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 


Salary and Work Location:

Starting salary for this position is $1,299.00 bi-weekly ($33,774.00 annually).  All selected candidates will be hired in at the starting salary.  Upon successful completion of Claims Investigator probationary training period, the salary will be increased to $1,394.00 bi-weekly ($36,244 annually).  This is an in-office position located in Indianapolis.


About the Job:

This position serves as an integral part of fulfilling the Department of Workforce Development’s (DWD) duty to administer the State’s Unemployment Insurance (UI) program. By issuing decisions accurately and timely, this position ensures DWD will continue to receive federal grant funds to operate the State’s UI program and that the State’s UI program is in conformance and compliance with federal laws. Decisions issued by claims investigators have a direct financial impact on the UI Trust Fund Account.
This position is responsible for investigating the circumstances leading to an individual’s unemployment claim, applying laws and policies to resolve a wide variety of complicated issues on a claim, reviewing an employer’s account with regard to an individual’s claim, issuing timely and accurate determinations of eligibility, defending determinations of eligibility at appellate hearings, and troubleshooting claim issues.

A Day in the Life:

The essential function of this role are as follows:

  • Determine what issues exist on an unemployment insurance claim;
  • Conduct an in-depth interview of an individual and employer to determine why an individual is unemployed and all sources of income;
  • Write a detailed decision for each issue on the unemployment insurance claim determining if the individual is eligible for unemployment insurance;
  • Review unemployment benefit charging information for accuracy; defend determinations during appeal hearings; determine what exhibits to offer during hearings;
  • Troubleshoot issues on individual claims; consult federal and state laws, rules, policies, and procedures for guidance;
  • Utilize DWD’s customized information technology system to perform assigned duties; recognize and escalates system errors;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

We are looking for talented individuals who can think logically, ask difficult questions to reconcile claim differences and make credibility determinations. 
A successful candidate is a self- starter who is able to meet deadlines and isn’t afraid of a challenge.
The ideal Candidate will possess the following:

  • Minimally have a High School Diploma or High School Equivalent (HSE) and/or three (3) years of comparable experience.
  • Ability to learn and apply information taught in training about unemployment compensation laws.
  • Ability to interpret and apply technical manuals, memos and written guidelines regarding the unemployment compensation laws of fifty states.
  • Ability to learn claims procedures.
  • Demonstration of professionalism and tact in dealing with agency staff, claimants, and employers.
  • Ability to communicate effectively state and federal statutes and administrative regulations, as well as policies and procedures to peers and subordinates.
  • Strong computer skills and the ability to quickly master new technology and incorporate it into the work routine.
  • Quick and efficient decision-making skills and excellent organizational and prioritization skills.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.  Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis