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Senior Communications Analyst

Date Posted:  Sep 23, 2022
Requisition ID:  397270
Location: 

Indianapolis, IN, US, 46204

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

 

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

Agency Statement:

 

About the Integrated Public Safety Commission:
The IPSC staff is united in the belief that Project Hoosier SAFE-T will make Indiana a safer place to live and work. Project Hoosier SAFE-T gives first responders a vital tool they need to combat crime and save lives. It gives public safety agencies unprecedented ability to talk to one another. Indeed, the SAFE-T network has already inspired cooperation among all public safety officers at the state, federal and local level. Indiana's approach to public safety communications has been inclusive and technologically progressive, but designed with a firm recognition of fiscal reality. Our vision is to enable all public safety agencies to share a single, integrated, voice and mobile data communications network statewide. Hoosier first responders and public safety professionals deserve no less.

Salary Statement:

This position traditionally starts at $47,476 per year and may be commensurate with education and work experience.


Role Overview:

Employee serves as a Public Safety Communications Specialist carrying out a wide variety of technical RF(radio frequency) communications and computer systems duties.

About the Job:

The Communications Analyst – Senior works at the highest level of all phases of data communications and telephone systems analysis while considering the technical and business implications of the technology and/or improved processes to the current and future business environment.  This includes being involved with analysis, design, and installations of systems such as PBX, KTS, LAN’s, CAN’s, Cabling, ACD, IVR, Unified Messaging, VoIP, Voice Mail, WAN, video conferencing and Wireless. 

A Day in the Life:

The essential functions of this role are as follows:

  • Manages the planning, design and implementation of data communication networks.
  • Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
  • Oversees and manages agency wireless communications including cellular phones, pagers, PDA’s, etc.
  • Develops and submits documents for acquisition of data communications, telephone services and equipment.
  • Oversees and performs the testing, adjusting and troubleshooting of equipment.
  • Promotes the utilization of technical services to resolve business issues within the agency.
  • Analyzes user communication needs, documents requirements, devises new communications and telephone business system solutions and translates into proper system requirement specifications.
  • Develops, plans and implements the overall strategic goals of an organizational communications network design.
  • Develops communications and telephone technical standards and policies.
  • Mentors and provides guidance to lower level analysts.
  • Evaluates new technology and products to determine the feasibility of implementation.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

 

What You'll Need for Success:

  • Thorough knowledge of voice and data communications analysis and design techniques, IP Telephone products and network, 802.1x technologies.
  • Extensive knowledge of PBX/Key systems, ACD, IVR and other telephony technical problems and solutions.
  • Considerable knowledge of state procurement policies, procedures and standards.
  • Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
  • Extensive knowledge of pagers, cellular phones and similar wireless devices.
  • Thorough knowledge of all guidelines, policies and procedures related to data and voice services.
  • Working knowledge of electrical circuits.
  • Ability to read, understand and interpret complex manuals and blueprints.
  • Effectively communicate, both orally and in writing.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

 

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

     

Equal Employment Opportunity:

 

The State of Indiana is an Equal Opportunity Employer.

 

Current Employee? Click here to apply.


Nearest Major Market: Indianapolis