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Dir Behavioral Hlth Crisis Care

Date Posted:  Jan 14, 2022
Requisition ID:  300982

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Family & Social Services Administration (FSSA): 

The Division of Mental Health and Addiction within the Family and Social Services Administration (FSSA) sets care standards for the provision of mental health and addiction services to Hoosiers. DMHA is committed to ensuring that clients have access to quality services that promote individual, family and community resiliency and recovery. 

The division also certifies all community mental health centers and addiction treatment services providers. DMHA operates six psychiatric hospitals (NeuroDiagnostic Institute, Evansville Psychiatric Children’s Center, Evansville State Hospital, Logansport State Hospital, Madison State Hospital and Richmond State Hospital). DMHA provides funding support for mental health and addiction services to target populations with financial need and administers federal funds earmarked for substance abuse prevention projects. 


Salary:  The annual minimum starting salary for this position is $ 41,574.00.  Salary may be commensurate with relevant experience/education.   

About the Job:

As a Program Director, you will administer a program within a state agency and serve as the specialist in a specific area. In this position, you will utilize education, consultation, cooperative programming, and coordination to accomplish goals.  The role of State Director of Behavioral Health Crisis Care serves as the focal point within the Family and Social Services Administration's (FSSA) Division of Mental Health and Addiction (DMHA) for all issues and activities related to behavioral health crisis response, diversion, and community crisis needs.  This role also serves as a subject matter expert and state leader in collaboratively aligning Indiana's crisis system with national guidelines and ensuring that the outcomes of Indiana's crisis system are focused on effectively addressing the needs of Indiana residents.

A Day in the Life:

​The essential functions of this role are as follows: 

  • Provide subject matter expertise on crisis intervention models, best practice crisis response and diversion infrastructure, and 988 crisis line requirements
  • Lead strategic planning and quality improvement of Indiana's crisis system for Hoosiers experiencing a mental health, substance use, and/or suicide-related crisis.
  • Contribute to the realization of Indiana’s 988 vision to provide quick, competent, and nation-leading crisis response services for every Indiana resident.
  • Ensure Indiana's crisis system infrastructure aligns with 988 crisis line requirements, SAMHSA's National Guidelines for Behavioral Health Crisis Care, and Indiana law/policy.
  • Determine the effectiveness and equity of crisis services by gathering data, identifying trends and patterns, and developing data-based action plans. 
  • Oversee the implementation of action plans designed to improve overall outcomes and ensure the system is primarily focused on providing person-centered and trauma-informed crisis care.
  • Collaborate with the CIT Indiana Technical Assistance Center, criminal justice partners, and local communities to strengthen criminal justice and law enforcement partnerships and diversion efforts. 
  • Collaborate with state partners and community stakeholders to develop, strengthen, and/or maintain a braided funding strategy to sustain Indiana's crisis system and improve access to crisis services (ensuring that Indiana's crisis system serves anyone, anytime, and anywhere). 
  • Stay up-to-date on crisis service reimbursement guidance from the Centers for Medicare & Medicaid Services (CMS) and how US states have utilized SAMHSA block grant funding methodologies for supporting behavioral health crisis services.
  • Work collaboratively with the State Suicide Prevention Director and State Director of Disaster Behavioral Health to identify strategic and innovative ways to integrate suicide prevention and disaster behavioral health infrastructures and existing (or emerging) technologies.
  • Ensure all programming is designed and adjusted in order to promote equity and address the needs of marginalized communities in a culturally competent manner.
  • Actively participate in FSSA/DMHA initiatives as requested 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

This person must have the following requirements to be considered for employment: 

  • Bachelor's degree required in a social science, business, or public administration field, an advanced degree (Master's or Doctorate) is preferred.  Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis may substitute for education.
  • Familiarity with: crisis intervention theories/models (e.g., Caplan, Slaikeu, Aguilera, etc.), the National Suicide Prevention Lifeline (NSPL) standards and metrics, the recovery orientation concept and trauma-informed care in behavioral healthcare, and de-escalation techniques, motivational interviewing, and collaborative problem-solving skills   
  • Ability to apply a multicultural lens and equity framework to crisis response and diversion activities
  • Demonstrates cultural and/or linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, military veterans, and rural communities
  • Ability to work collaboratively with cross functional teams 
  • Clear communication and presentation skills 
  • A history of facilitating meetings and building relationships with stakeholders and community members 
  • Ability to handle stressful situations with poise and assertiveness 
  • Comfort, willingness and ability to learn, adopt, and utilize new technology 
  • Excellent coordination skills, including multitasking and setting priorities on work assignments

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.
This role provides direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis