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BMV Clerical Assistant 1

Date Posted:  Dec 3, 2019
Requisition ID:  29141

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Bureau of Motor Vehicles:


The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
    About the Job


The incumbent will assist the Program Coordinator in achieving agency performance metrics and adhering to BMV policies and procedures and implementation of process improvement across the Division while focusing on efficiency gains and conflict resolution, specifically as they relate to Commercial Driver’s License Program, State Pointer Exchange Service (SPEXS), Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS).  

A day in the life:


The essential functions of this role are as follows:

  • Provide customer service to internal and external customers with as much respect, expediency, thoroughness and accuracy possible
  •  Investigate inquiries from internal and external customers including Contact Center, Branch Support, Legal Division, External Affairs, Branch Operations, Record Management, Document Management, Legislative Liaison, Law Enforcement, Indiana/out-of-state courts/motor vehicle agencies and the public. Respond to inquiries in a timely and professional manner.
  • Assist in identifying, reporting and testing of various databases checking for defects or suggesting enhancements affecting the application of a documents within the CDL Department. Reporting any issues to the Program Director.
  • Ensure the confidentially and security of all customer records properly be concealed at all times to avoid negative impact for customers and the agency.
  • Be able to meet and maintain departmental quota


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:


  • Minimum Education - High Diploma or equivalent and a minimum of 1 year work experience.
  • Extensive knowledge of business-related software including but not limited to Word, Excel, Access, PowerPoint, Outlook, etc.
  • Ability to rapidly gain competency with the BMV STARS applications as well as Federal and State Statutes and Regulations pertaining to motor vehicle laws.
  • Strong verbal and written communication skills.
  • Detailed orientated / Multi task / Time Management.


Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis